FAQ

Is your caravan park pet friendly?

Yes, we are a pet friendly park. Check out our Pet Policy before you book.

Are dump points provided at caravan parks?

We provide a dump point for the use of in house guests.

How close is the caravan park to the town centre?

We are 2km from Tuross.

What type of accomodation do you have?

We have accomodation for all budgets and all size families from unpowered/powered sites to Luxuary Spa Cabins.

What size sites do you have?

We have a variety of caravan and camping sites. We recommend checking with us before booking to make sure your van/tent will fit. 

Do you have sites that fit camper trailers?

We sure do but make sure you book in advance so we can find the right site for you.

What type of amenities do you offer?

Hot showers, toilets facilities, baby changing tables and laundry facilities. 

Do you have washing machines and dryers for guest use?

Yes, they are coin operated $4.00. Our friendly satff can help you out with change if you run short.

Do you allow fires?

No.

Do you have BBQ facilities?

There are lots of BBQs around the park so you can find your favourite place to cook up a storm. 

Do you have a camp kitchen?

Yes, we do with a fridge, microwave, table and BBQs

Do you allow children to ride bikes, scooter, rip sticks and roller blades?

Yes, you bet, It wouldn't be a family park if we didn't. 

Do you have your own boat ramp?

Yes, we have a boat ramp right inside the park for our guests only.

If staying in a cabin do we need to bring our own linen?

Linen and towels are provided.

Do I need to book before I arrive?

I'm sorry we are fully booked. No one likes to hear that so we recommend you always book in advance to avoid disappointment.

What are your tariffs?

Our tariffs vary throughout the year. You can get some great deals during the winter months. During the peak summer months you are looking at higher rates.

What facilities do you have for children?

Check out our facilities page they are all listed there.

Where are you located?

211 Hector McWilliam Dr

Tuross Head

Do you have internet access?

We offer Wi-Fi throughout the park (there may be a cost associated with this please contact us for details).  

What time is check-in?

You can check-in any time after 2pm  

What time is check-out?

Check-out is 10am unless prior arrangement has been made with management.

Do you allow late arrivals?

We sure do! But you will need to let us know in advance so as we can arrange your access!

What is your cancellation policy?

Our cancellation policy can vary depending upon the time of year you book and rate you book. It is best to confirm this at the time of your reservation or check on the terms and conditions page for our general policy.

What if I have a complaint?

Dont go home disgruntled! We'll try our best to help you out.

What other Holiday Parks do you own?

First Choice Holidays own Surbeach Narooma and Island View Narooma all have their own unique experience.

Do you have annual vans?

Yes, we do but you'll need to check with us to see if we have any spots on offer. 

Do you offer permanent housing?

No.

Do you have a pool?

It wouldnt be a tourist park without a pool. 

Do you have a loyalty program?

Not at this moment but we may in the future.

What is your late check-in procedure?

If you intend to check-in after hours please contact during office hours to arrange entry.

What if I need assistance out of hours?

Emergency's arise from time to time, we get that. Please call the afterhours phone number located outside the office. I need a Cornetto before bedtime is not an emergency.

What credit cards do you accept?

Visa and MasterCard.

Are you a member of one of the park chains?

Yep, Family Parks. You should check them out.